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Giving feedback about bad access or service can be difficult and time consuming and we often tend to just complain about what was wrong, forgetting to balance that with what went smoothly.The templates are polite and friendly, prompting you first to comment on what you liked about the service or venue. They then prompt you to describe neutrally and specifically what the access issue was and to suggest possible solutions. They end with an expression of gratitude and an assurance that you will return — of course, you may not want to, but it’s diplomatic to say so anyway!
Replace the bold words in square brackets with the relevant details. Be sure to give positive feedback first, as indicated. Make your feedback about accessibility neutral and detailed, suggesting things that would help them resolve the situation. Leave your email address and/or phone number so they can contact you to discuss your concerns if they wish. You can print the completed template and mail it; attach it to an email; or copy and paste it into an email. Finally, please leave a comment below about who you contacted and what the outcome was.
So why not give them a go? We’d love it if services and venues got lots of letters and emails, so they realised that there was a groundswell of loyal customers and patrons waiting to support their businesses more than they are currently able to.
Let us know your ideas for other templates. And don’t forget — please leave a comment when you use a template and let us know how you get on 🙂
If you’ve visited a café, restaurant or other hospitality establishment recently and you wish to give some feedback about accessibility, use this template.
If you’ve visited a hotel, motel or other accommodation provider recently and you wish to give some feedback about accessibility, use this template.
If you’ve flown domestically or internationally recently and you wish to give the airline some feedback about accessibility, use this template.